Text & Voice
Increase Communication to & from Respondent
YOUR BEST IVR
Defiant’s IVR Survey Solution for Text & Voice automatically interacts confidentially and professionally, with respondents 24/7. Through a real-time feedback management system, you can quickly create, administer, collect and analyze data gathered from surveys.
Cost-efficiency: Significantly reduces the set-up and administration costs. There is no money spent on paper, printing, postage or staff.
Convenience: Quick and easy for respondents to complete surveys on their phones. Participants can fill out questionnaires when they choose to.
Reach & scalability: You can send a personalized survey to an unlimited number of people quickly and economically; there is no need to travel in person to people or to wait for them to come to you.
Flexibility: Online surveys provide more flexibility in the design. Organizations can quickly develop a variety of customized surveys, tailored to the target audience.
Anonymity: Another important advantage of using Text surveys is that they can provide the respondent with anonymity if chosen. Once confidentiality is assured, participants feel more comfortable providing open and honest feedback. This positively impacts response and completion rates, which are key to survey success.
Quick results: A major benefit of using text surveys is that you receive real-time results that you can review, analyse and export in your secure portal.